TERMS AND CONDITIONS
Please read these terms and conditions carefully before making a purchase via our merchandise section on the website operated by Events That ROK Limited, Company Number: 08398676 having our registered office at Events That ROK Limited, ROK House, Kingswood Business Park, Holyhead Road, Albrighton, Wolverhampton, WV7 3AU United Kingdom.
1.1 If you have any other queries on how to use this site, please email us with a brief outline of your problem at firstname.lastname@example.org.
Details of procedures, products, services, prices, payment and delivery are displayed on our Website. If you choose to place an order, you will be given clear instructions on how to navigate our simple online order process and you will be required to provide us with your accurate personal details.
1.2 We Recommend that you:
a) Read through these terms and conditions carefully before using this Website.
b) Print a copy for future reference.
If you have a comment, concern or complaint about a product or service you have purchased from us, please contact us via email at email@example.com or by post at Events That ROK Limited, ROK House, Kingswood Business Park, Holyhead Road, Albrighton, Wolverhampton, WV7 3AU United Kingdom.
2.1 If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question will not be affected.
2.2 These terms are governed by the jurisdiction of English Courts in accordance with the Law of England and Wales.
'Terms' means these terms and conditions.
'We/us/our' means Events That ROK Limited
'Website' means the Website located at www.snookerlegends.co.uk
'United Kingdom' means England, Wales, Scotland, Northern Ireland and the Channel Islands.
'You/your' means a user of the Website.
'Working days' mean Monday to Friday (excluding public holidays in the United Kingdom).
4. ORDER PROCESS
4.1 All orders are subject to acceptance and availability. If any goods ordered are not available, you will be notified by email and you will have the option either to wait until the item is available from stock or to cancel your order. It is your responsibility to provide us with a valid email address so that we can contact you if necessary. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time prior to acceptance.
4.2 You shall be responsible for ensuring the accuracy of the details provided on the order form and we will not accept an order unless all details requested on the order form have been entered correctly.
4.3 You acknowledge that any automated acknowledgment of your order that you may receive from us shall not amount to our acceptance of your offer to purchase goods advertised on the Website.
4.4 The conclusion of a contract between you and us will take place when we accept your order by:
4.5 We ensure goods shown as for sale are available, however if the situation arises that any goods are not available, you will be notified by email and you will have the option either to wait until the item is available from stock or to cancel your order for a full refund of all monies paid.
4.6 If after 14 days no response is received you will be notified that your money has been returned to you and your order will be cancelled.
5.1 Goods will be delivered to you, the buyer, at the address provided by you on the order form.
We can deliver to an address other than the billing address, but please note that extra documentation may be needed to comply with such orders.
5.2 You will become the owner of goods you have ordered when they have been paid for and delivered to you.
6.1 All prices are inclusive of VAT at the current rates and are correct at the time of entering the information onto the system.
6.2 In the unlikely event that the price or description of an item or service has been incorrectly advertised, we will contact you by email, telephone or post to ask whether you wish to proceed with your order with the correct price or description. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already despatched or commenced performance of your order, we will not be obliged to supply products or provide services at the incorrect price or based on an incorrect description.
6.3 Payment is accepted via PayPal only, which is explained in the merchandise section under ‘how to order’.
6.4 Your goods will be delivered once funds have been successfully received
7. RETURNS, CANCELLATIONS AND SUBSTITUTIONS
7.1.1 If you are not happy with your purchase for any reason, you can return it to us and we will refund you with the amount you paid for that item.
All we ask is that you inform us by email or post and return the product within 7 working days from the day after receipt. We will send you a return code and return address. Write the return
code on the outside of the packaging, and then return the product to us at your expense in
unused condition and in the original undamaged packaging (or packaging of the same quality)
for a full refund less carriage charges. We recommend using an insured delivery service.
Returns must be made within 7 working days of delivery.
7.1.2 You should allow up to 21 days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to
purchase the goods. Postage and packaging charges will not be refunded. This does not affect
your statutory rights.
7.2.1 Please note that you are entitled to cancel any contract completed with us up to 7 working
days after receipt of the goods.
7.2.2 If you do cancel a contract, then you must notify us in writing by sending an email to
firstname.lastname@example.org or a letter to Events That ROK Limited, ROK House, Kingswood Business Park, Holyhead Road, Albrighton, Wolverhampton, WV7 3AU United Kingdom. You must retain possession of any goods and ensure that
such goods are kept in the same condition as they were when they were delivered until such
time as the goods are either collected by us or delivered back to us by you. We will notify you
if we wish to collect the goods. Following notification the goods will be collected by us within 7 days of our receiving your cancellation notice and we will charge the cost of collecting the goods and will deduct this from any sum owed by us to you.
7.2.3 PLEASE NOTE THAT THIS CANCELLATION DOES NOT APPLY IF YOU HAVE CONTRACTED WITH US TO BOOK AN EVENT/LEGEND.
7.3 DAMAGED OR FAULTY GOODS
7.3.1 We will refund the full purchase price including postage and packing of an item which is delivered in a damaged or faulty condition or which develops a fault within 6 months from delivery (other than due to normal wear and tear, failure to follow instructions or misuse).
7.3.2 This does not affect your statutory rights.
7.3.3 Alternatively, at your option, we will replace the item with the same or a similar product (subject to stock availability).
7.3.4 If a product is damaged or faulty, please contact us at once and no later than 7 working days of receipt, or of the fault developing, and we will arrange a refund or replacement as you request.
7.3.5 Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return it in accordance with our returns policy as outlined above under paragraph 7.1.
7.3.6 Please allow 30 days from receipt by us of your item for your refund to be processed or replacement item despatched.
7.3.7 We reserve the right to refuse to issue a refund/replacement item and to recover the cost of the returns delivery from you in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear. This does not affect your statutory rights.
8. INTELLECTUAL PROPERTY
8.1 The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us or our licensors.
8.2 You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the Website for other than personal use is expressly prohibited. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website.
8.3 You further acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
8.4 No licence is granted to you in these Conditions to use any trade mark of ww.snookerlegends.co.uk or its affiliated companies.
8.5 Goods and services sold by us may be subject to copyright, trade mark or other intellectual property rights in favour of third parties. We acknowledge those rights.
9.1 We attempt to ensure that the information available on the Website at any time is accurate. We use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these. Products, prices and offers are only valid at the time they are published on our Website. We may also change, suspend or discontinue any aspect of the Website, including the availability of any features, information, database or content or restrict access to parts or all of the Website without notice
10. FORCE MAJEURE
10.1 We shall have no liability for delays or failures in delivery or performance resulting from force majeure, including but not limited to, war, demands or requests of Government authorities, strikes, shortages of labour, fuel, power, raw materials, beyond our reasonable control.
11. THIRD PARTY RIGHTS
11.1 Except for our affiliates, directors, employees or representatives, a person who is not a party to these Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
12. EXTERNAL LINKS
12.1 To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for:
12.2 The privacy practices of such websites;
12.3 The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources; or
12.4 The use which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
13. OVERSEAS ORDERS
13.1 We can ship overseas subject to extra shipping or postage costs, as well as any additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will have an opportunity to cancel your order in case these costs are not satisfactory.
14. GOVERNING LAW AND JURISDICTION
14.1 The Website is controlled and operated in the United Kingdom.
14.2 The Conditions will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.